Job type:

Description

Office Technician working in the Mental Health field 

***Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination. 

Department: Behavioral Health Outpatient Enhanced

Work Schedule: 40 hours per week/Non-Exempt

Shift: Monday-Friday 9:00am-5:00pm

Rate: $16.00/HR

Summary of essential job functions:

At COMHAR, it’s our mission to provide health and human services that empower individuals, families and communities to live healthier, self-determined lives.

The Office Technician position in our Behavioral Health Outpatient Division is a versatile position, assisting with various office, medical records, and consumer needs in the Enhanced Behavioral Health program.

Facilitate professional phone communication: answer incoming calls, take and relay messages, make appointment reminders, and check voice mail

• Follow scheduling guidelines to schedule prescribers and assist with scheduling changes
• Provide professional, trauma-informed customer service and demeanor at all times
• Complete initial contact with consumers, enter/update consumer information into electronic health records (EHR), assist consumers with initial intake tasks
• Verify consumers’ insurance eligibility consistently
• Filing/retrieving charts when needed
• Check consumers in/out, provide transportation passes and obtain necessary consumer signatures
• Assist with monitoring and reminders to staff and consumers to help ensure recovery/treatment plans and medication are current
• Assist with consumer communication to facilitate behavioral health services
• Assist with medical records department, on an as-needed basis
• Maintain professionalism with both independent tasks and during collaborative teamwork
• Perform other duties, as assigned. Facilitate professional phone communication

Requirements

• High School Diploma or GED plus 2 years related experience, or Associate's Degree plus 2 years’ experience
• Ability to pass clerical test (55+ wpm preferred).
• Must be proficient in Microsoft Office programs (Outlook, Word, Excel, etc...) and able to effectively use electronic health records
• Professional demeanor and attire suitable for clinical and office setting
• Adhere to confidentiality policy and HIPAA guidelines
• Maintain complete personnel file including certification of requisite clearances (FBI, child abuse, etc) and participation in required trainings, as assigned (ex: mandated reporter)
• Bilingual (Spanish-English) preferred but not required